As part of the Customer Service Week celebrations, the Tanzania Civil Aviation Authority (TCAA) is taking this opportunity to engage with and serve various customers visiting its offices. This initiative is part of TCAA’s ongoing efforts to strengthen service excellence and foster strong relationships with its stakeholders. The global celebration, held  from October 6th to 10th, aims to encourage organizations and institutions to deliver high quality, innovative, and customer-focused services.

During this period, TCAA is receiving and addressing feedback, suggestions, and challenges from different customer groups, including pilots, aviation engineers, students, and representatives of airline companies. The Authority believes that by staying close to its stakeholders, it can enhance service delivery systems and ensure that every customer receives efficient, timely, and quality service.

This year’s theme, “Mission: Possible,” reflects TCAA’s commitment to continuously providing innovative, customer-centered services. Through these celebrations, TCAA reaffirms the dedication of its staff to achieving institutional goals, improving service efficiency, and upholding a culture of customer service excellence. Indeed, for TCAA the mission is possible.